I try to keep things positive on the blog but every once in a while I just need to vent. Last weekend I purchased the latest version of Quickbooks Pro for $132.99 and it was one of the worst experiences I’ve ever had as a consumer. Below is the review I posted at amazon.com. Although the software has an overall three-star rating, I notice that as of this writing the one-star reviews outweigh any other rating. You can read all the reviews here. It’s entirely possible that this product may work for you, but I’d be very wary of purchasing Intuit products.
May NOT work on Windows 7 64 bit.
I purchased the download-able version of Quickbooks Pro 2011 from amazon. Everything seemed to work great as far as the install was concerned but the program would not start.
When I called Intuit customer support I was told that I would have to render all of my personal information before getting any help. When I refused to give my home address, phone number, and personal email so that the company could “create an account” for me, the support representative simply hung up on me.
After cooling off I called back, spoke to another representative and gave into their demands. This led to a nearly 3-hour troubleshooting session that ended with the rep actually searching Google for ways to make the software run on my machine! (I could have done that!) He then told me that the problem was with a “third party program” that was needed for Quickbooks Pro to run and referred me to Microsoft. (?)
After all of that I called amazon to get a refund which they could not give to me. The amazon rep did inform me of how to petition Intuit for a refund via email. It appears that Intuit has agreed to give me a refund, but I have not received the check as of this writing.
It was a VERY disappointing and frustrating experience and I will never consider purchasing another Intuit product again!
Update January 26 2011
It’s about a week and a half since I initially contacted Intuit about a refund. Today I received an email from yet another representative asking for a receipt. I already sent in a receipt and was under the impression that the refund was processed and the check was enroute to my mailbox! Now I find out that nothing has happened. Ugh.
Update January 27 2011
Received the refund check today.
Update February 5 2011
A rep from Intuit keeps calling me. They want to speak to me so they can get my information and “send my refund out.” This company can’t even keep track of their own business transactions. Just pitiful Intuit.